How it works

One clear Ariel Feedback journey.

Ariel Feedback keeps its customer experience aligned around voluntary consent, transparent sender identity, and controlled messaging.

Customer journey

From Ariel Feedback experience to optional feedback.

The SMS consent step is separate and optional; a customer can decline it without affecting any other interaction with Ariel Feedback.

1. Experience Ariel Feedback

2. Optional Ariel Feedback SMS consent

3. Ariel Feedback invitation

4. Feedback about Ariel Feedback

5. Consumer controls preferences

Consent stays prominent. Ariel Feedback controls the required disclosures and messaging preferences for its SMS program.