Ariel Feedback is operated by The Azevedo Marketing Group LLC. These Terms govern access to and use of Ariel Feedback websites, feedback experiences, support services, and messaging program. By using the service, you agree to these Terms to the extent permitted by applicable law.
1. The service
Ariel Feedback provides customer-feedback experiences, support services, and an optional Ariel Feedback SMS Program. We control our program messaging templates and opt-in language and manage Ariel Feedback messaging preferences.
2. Acceptable use
You may use Ariel Feedback only for lawful purposes and genuine feedback interactions. You may not interfere with the service, impersonate another person, submit malicious content, attempt unauthorized access, misuse a mobile number, or use the service to manipulate review outcomes.
3. Feedback
The public feedback page collects feedback about a consumer’s experience with Ariel Feedback. A feedback submission does not constitute SMS consent, and a person may submit feedback without providing a mobile number or enrolling in SMS. Ariel Feedback does not promise any particular response, outcome, or publication of feedback. The service does not route consumers differently based on whether feedback is positive or negative.
4. SMS Terms
Program and operator
The program name is Ariel Feedback. It is operated by The Azevedo Marketing Group LLC. Messages are customer-care and customer-feedback communications relating to Ariel Feedback.
Messages
Messages may include feedback requests about a consumer’s experience with Ariel Feedback, enrollment confirmations, customer-care communications, reminders related to an existing Ariel Feedback request, support responses, and opt-in, opt-out, or help confirmations.
Voluntary enrollment
Enrollment is voluntary. Consent is not required as a condition of purchasing goods or services, submitting feedback, completing a normal inquiry, receiving service, or completing an unrelated transaction. Providing a mobile number or submitting feedback alone does not imply consent.
Frequency, rates, STOP, and HELP
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. You may also contact support@arielfeedback.com. After a STOP request, we will suppress future program SMS except for an opt-out confirmation or processing message where permitted.
Mobile number responsibility
You are responsible for providing a mobile number you are authorized to use and for telling us if the number changes or is reassigned.
Carrier availability
Wireless carriers are not liable for delayed or undelivered messages. Delivery may be affected by network availability, device settings, or carrier service. Participation may not be available on all devices or networks.
Changes or termination
We may modify or discontinue the SMS program or particular message features, subject to applicable law. Changes do not eliminate previously submitted opt-out requests. Current privacy practices are described in our Privacy Policy.
5. Intellectual property
Ariel Feedback’s software, branding, content, and controlled templates are owned by or licensed to us. These Terms do not grant rights to copy or misuse them. Consumers retain rights they may have in their submitted feedback.
6. Service availability
We aim to operate a reliable service but do not guarantee uninterrupted or error-free availability. We may maintain, modify, suspend, or discontinue features when reasonably necessary.
7. Responsibility and applicable limitations
To the extent permitted by applicable law, Ariel Feedback is not responsible for circumstances outside our reasonable control. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer protections.
8. Contact
Questions may be sent to support@arielfeedback.com or The Azevedo Marketing Group LLC, 1233 Cochran Drive, Tracy, CA 95377, United States.